Dan Ness, Principal Analyst, MetaFacts – December 17, 2020
During the pandemic and with many employees working from home, much of communicating with coworkers and managers has shifted online. Employees have many options and are using most of them.
Video and online chats by employer size
Employees working for all company sizes are actively using a range of video calling, video conferencing, and group chats. Employees working for larger employers have a higher share who regularly communicate online than among employees with smaller employers.
These communication methods are more entrenched in the US, with most online employees regularly doing at least one of these activities.
Online employees in the UK are almost as actively communicating as Americans are. In Japan, however, the shares among both larger and smaller employers are lower than in the US, UK, or Germany.
Dan Ness, Principal Analyst, MetaFacts, December 11, 2020
Communication is a vital and regular activity for connected devices. There are many choices – email, phone calls, video calls, video meetings, group chats – and the experience is different for each type. This MetaFAQs looks at asynchronous communication activities – those where the communicators don’t need to be engaged at the same time – to see how widespread their use is by age. It also looks at synchronous activities – where communications are in touch at the same time – to see how their usage levels vary.
Dan Ness, Principal Analyst, MetaFacts, November 21, 2020
In response to the pandemic, many online employees began to work at home either occasionally or all the time. One way to collaborate and stay in touch with coworkers and managers is through group chat/discussion apps and platforms. This MetaFAQs details the rapid change between 2019 and 2020 using these communication activities by online employees, including results from the US and Germany.