Dan Ness, Principal Analyst, MetaFacts, March 12, 2021
The frustrated plea “can you hear me now?” has evolved to include “can you see me now?” During pandemic and suddenly-working-at-home times, video calls have driven home the importance of having a robust, fast, and synchronous connection. Asynchronous activities such as text messaging and email don’t have the same need for speed and an instantaneous persistent connection.
It got me wondering – are people choosing one device over another for communication that demands higher-bandwidth or low-latency connections? Is there an age difference preference for right-now synchronous versus later-on asynchronous communication activities? Furthermore, are there other aspects beyond bandwidth and immediacy that encourage people to choose one device over another for certain types of communications? Are video work meetings, for example, more PC-based than smartphone-based?
So, I investigated our results from TUP/Technology User Profile 2020 to compare how widely communication activities are in regular use. I netted together asynchronous activities separately from synchronous ones. Then, I looked at differences by device type – smartphone, home PC, and tablet. I also looked at differences by age group, knowing that younger adults often have different sensibilities and experiences around communication than older or the oldest adults.
Employees that only work from home are doing their best to get work done. Many have plans to purchase new technology. This MetaFAQs reports on the purchase plans for desktops, notebooks/laptops, Chromebooks, tablets, and smartphones by country.
There are many ways to communicate with our connected devices – a voice phone call, video one-on-one calls, text messages, emails, and others. Do people use one type of device for every type of communication activity, choose different devices based on the type of activity, or is there a mixture? This MetaFAQs looks at users in the US, UK, Germany, and Japan to see which types of devices (smartphones, PCs, tablets, or some combination) are used the most widely for each of a dozen communication activities.
Dan Ness, Principal Analyst, MetaFacts, January 14, 2021
Are technology devices in the hands of all American adults equally? How deeply does the digital divide extend concerning ethnicity or Hispanic family of origin? I looked into these questions using the latest wave of TUP/Technology User Profile.
In TUP 2020 and many earlier waves, we asked American respondents which ethnic group they identify with – White/Caucasian, Black or African-American, Asian, and others. We also asked respondents if they were Spanish, Hispanic, or Latino. We combined the responses into five overall categories: White/non-Hispanic, Black/non-Hispanic, Asian/non-Hispanic, Hispanic, and Other/non-Hispanic.
Are mobile devices like smartphones, tablets, and laptops more popular among younger than older users? Is there a favorite combination among Americans – such as being mobile with only a smartphone, or instead using all three mobile devices? This MetaFAQs reports on the combinations of mobile devices – smartphones, tablets, laptops/notebooks – in active use by online Americans, split by age group.
Dan Ness, Principal Analyst, MetaFacts, December 8, 2020
Who uses wireless Bluetooth headsets more – iPhone users or Android smartphone users? This MetaFAQs reports on the relative popularity between the two ecosystems and splitting out whether in-ear or over-the-ear designs are used more than the other.
Dan Ness, Principal Analyst, MetaFacts, November 23, 2020
MetaFAQs are answers to frequently asked questions about technology users. The research results showcase the TUP/Technology User Profile study, MetaFacts’ survey of a representative sample of online adults profiling the full market’s use of technology products and services. The current wave of TUP is TUP/Technology User Profile 2020, which is TUP’s 38th annual.
Current subscribers may use the comprehensive TUP datasets to obtain even more results or tailor these results to fit their chosen segments, services, or products. As subscribers choose, they may use the TUP inquiry service, online interactive tools, or analysis previously published by MetaFacts.
On request, interested research professionals can receive complimentary updates through our periodic newsletter. These include MetaFAQs – brief answers to frequently asked questions about technology users – or TUPdates – analysis of current and essential technology industry topics. To subscribe, contact MetaFacts.
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. To share or quote excerpts, please contact MetaFacts.
Dan Ness, Principal Analyst, MetaFacts, November 20, 2020
Managing one’s castle electronically continues to be the dream of many tech-savvy people, and is inching closer to wider acceptance. Remote control of home lighting, security, or temperature are done with PCs, smartphones, or tablets. This MetaFAQs reports on the penetration of remote home control by device type and country.
Dan Ness, Principal Analyst, MetaFacts, November 19, 2020
The smartphone-smartwatch Connection
Smartwatches offer the promise to extend the user’s experiences. Most are tightly coupled with a smartphone and its ecosystem. We looked into whether smartwatch users’ behaviors are any different, whether they have an iPhone or Android smartphone. Drilling into the MetaFacts TUP/Technology User Profile 2020 results showed there is a gap between OS and between countries.
Dan Ness, Principal Analyst, MetaFacts, November 18, 2020
Is downloading paid apps a regular activity for smartphone users? Is there a difference among iPhone users as compared to Android smartphone users? This MetaFAQs identifies the active penetration rates in the US, Germany, UK, and Japan.