Microsoft CoPilot – generative AI as an enterprise Office 365 service for creatives

Dan Ness, Principal Analyst, MetaFacts, March 17, 2023

Summary

Microsoft announced an upcoming service for its Microsoft 365 service that integrates the user’s data using generative AI. Called Microsoft CoPilot, the service will first be offered to enterprises. This TUPdate measures the potential market of those most likely to adopt and benefit from the service.

The Microsoft CoPilot announcement

This week, Microsoft gave one of the most down-to-earth non-announcements among the many major companies exuberantly touting generative AI in some form. The announcement of Microsoft 365 CoPilot demonstrated how artificial intelligence capabilities might be deeply integrated into everyday Office 365 applications, especially those involving some creativity.

Microsoft has many challenges ahead to fulfill what was shown in the demo, including whether consumers, employees, or enterprises will be willing to share their words to be analyzed deeply. Also important will be whether the service adds enough value to counter the risk of getting the results wrong. After all, none of the generative AI tools to date have delivered on the promise of discernment.

Size of the market for creative activities

What we can do today is begin at the beginning – consider the size of the potential market. How many people are regularly doing any creative activities such as those illustrated in the demo? By starting with that assumption, the market size will be conservative. It’s more likely that people who need to get certain jobs done will look for the tool to assist them with what they are already doing. It’s less likely that a new tool will inspire many people to begin giving presentations or crafting videos. Just as buying a shiny new hammer doesn’t turn someone into a capable carpenter, nor does spicing up a spreadsheet make someone into a data analyst or executive decision-maker.

There are fewer potential users than Microsoft may hope, since just under half (46%) of all online American adults regularly do any of several major creative activities:

  • Use professional creative software
  • Create graphics/presentations
  • Create videos

An even smaller share of online Americans regularly uses their connected devices for work-related creative activities. As of TUP/Technology User Profile 2022, 28% of online American adults actively use any of their devices for any of the creative activities identified.

Regular creative activities among online Americans
TUP/Technology User Profile 2022-US
Table: CREATACTS
Universe-Online Adults
UNIV_AD: Universe-Online Adults (000) 
Universe-Online Adults (000)223,254
Sample size7,508
  
UDV_ANYDEV_ACTS_CREATIVE_SET: Creative activities (SET)Universe-Online Adults
Creative-oriented – personal or work activities (NET)46%
Creative-oriented – personal activities (NET)39%
Creative-oriented – work activities (NET)28%
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Lawyer Cat and Windows 11 – home PC demand to rise [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, July 16, 2021

What do lawyer cat and Windows 11 have in common?

Embarrassment or fear of humiliation may boost home PC sales. If that doesn’t do it, staying connected and current will encourage home PC users to upgrade.

If you missed it, the “lawyer cat” viral meme recently had its day of fame. A tech-challenged lawyer compelled to participate in a mid-pandemic judicial hearing over Zoom got confused and embarrassed by having his face appear as a cat’s. Webcam software bundled with an older Dell PC featured a filter that changed a person’s image before being displayed through Zoom.

The lawyer cat meme has a connection to the upcoming launch of Microsoft Windows 11. There could be the fear of something going wrong using older PCs, especially those with older bundled software.

The newest version of the venerable operating system will reportedly require more robust hardware than is present in much of the installed base. The final requirements are still in flux. However, Windows 11 is likely to need users to have newer home PCs than what they’re actively using today.

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It’s a multi-ecosystem world [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, July 8, 2021

Building and maintaining an ecosystem promises untold benefits to companies. However, companies will not enjoy benefits unless customers see value in the collective experience. Encouraging customers to stay within a company’s family of products can reduce the expense of acquiring new customers and increase revenue from ancillary offerings. This TUPdate reports on the most pragmatic measure of acceptance – market penetration status of broad technology ecosystems. In this analysis, MetaFacts measures the market’s adoption of the three prominent operating system families: Microsoft Windows, Google Android/Chrome OS, and Apple iOS/iPadOS/MacOS.

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Communication platforms – fast, now, or visible? [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, March 12, 2021

The frustrated plea “can you hear me now?” has evolved to include “can you see me now?” During pandemic and suddenly-working-at-home times, video calls have driven home the importance of having a robust, fast, and synchronous connection. Asynchronous activities such as text messaging and email don’t have the same need for speed and an instantaneous persistent connection.

It got me wondering – are people choosing one device over another for communication that demands higher-bandwidth or low-latency connections? Is there an age difference preference for right-now synchronous versus later-on asynchronous communication activities? Furthermore, are there other aspects beyond bandwidth and immediacy that encourage people to choose one device over another for certain types of communications? Are video work meetings, for example, more PC-based than smartphone-based?

So, I investigated our results from TUP/Technology User Profile 2020 to compare how widely communication activities are in regular use. I netted together asynchronous activities separately from synchronous ones. Then, I looked at differences by device type – smartphone, home PC, and tablet. I also looked at differences by age group, knowing that younger adults often have different sensibilities and experiences around communication than older or the oldest adults.

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Home printer trends in the US [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, February 25, 2021

Home printer penetration trend

Home printers remain a part of home computing if less core than five years ago. Only two years ago, in 2018, there was a noticeable drop in overall home printer usage levels, as the penetration rate fell to two-thirds of online adults from nearly three in four only two years earlier. Since that time, the rate has stabilized and even slightly increased. As of TUP/Technology User Profile 2020, 70% of online American adults regularly use a home printer.

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Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.