Dan Ness, Principal Analyst, MetaFacts, September 2, 2021
Apple dominates with most of the world’s users
Brand footprint is a measure of market penetration that explains much, while also painting a picture about the future. For companies like Apple with a broad product portfolio, a high number reflects the many ways that users can be included within Apple’s brand footprint – with any smartphone, PC, or tablet. Other tech brands are focused on specific category, and so best compared with their direct category competitors.
Apple dominates US device brands
Among online Americans, Apple’s brand footprint has grown slightly over the last two years, rising from 53% to 55%. During that same period, Samsung experienced a slight expansion from 31% to 33%, only to return to the 31% level. Dell, and HP have seen their brand footprint contract, each dropping by a full five percentage points. Some of this reduction has come from pandemic-related chaos: supply issues, channel challenges, shifts for some to work from home, and buyer’s economic struggles. Combined, these factors make buyers more likely to change their habits as well as their loyalties.
To maintain its dominance, Apple needs to continue to provide enough value to its customers to stay within the fold. Apple has sought to walk the tightrope of high integration within its ecosystem while also balancing customer demands for openness and interoperability. There’s another side to captive stickiness. Brands that are seen as being too closed face the other side of a double-edged sword. Once customers move out of ecosystems or brand loyalty, they move quickly and fully. Meanwhile, other brands have mostly focused on competing within a specific product category. They have sought to build their perceived value through other means – availability, pricing, and the richness of their offerings.
About this TUPdate
TUPdates feature analysis of current or essential technology topics. The research results showcase the TUP/Technology User Profile study, MetaFacts’ survey of a representative sample of online adults profiling the full market’s use of technology products and services. The current wave of TUP is TUP/Technology User Profile 2021, which is TUP’s 39th annual. TUPdates may also include results from previous waves of TUP.
Current subscribers may use the comprehensive TUP datasets to obtain even more results or tailor these results to fit their chosen segments, services, or products. As subscribers choose, they may use the TUP inquiry service, online interactive tools, or analysis previously published by MetaFacts.
On request, interested research professionals can receive complimentary updates through our periodic newsletter. These include MetaFAQs – brief answers to frequently asked questions about technology users – or TUPdates – analysis of current and essential technology industry topics. To subscribe, contact MetaFacts.
Dan Ness, Principal Analyst, MetaFacts, July 8, 2021
Building and maintaining an ecosystem promises untold benefits to companies. However, companies will not enjoy benefits unless customers see value in the collective experience. Encouraging customers to stay within a company’s family of products can reduce the expense of acquiring new customers and increase revenue from ancillary offerings. This TUPdate reports on the most pragmatic measure of acceptance – market penetration status of broad technology ecosystems. In this analysis, MetaFacts measures the market’s adoption of the three prominent operating system families: Microsoft Windows, Google Android/Chrome OS, and Apple iOS/iPadOS/MacOS.
Dan Ness, Principal Analyst, MetaFacts, January 14, 2021
Are technology devices in the hands of all American adults equally? How deeply does the digital divide extend concerning ethnicity or Hispanic family of origin? I looked into these questions using the latest wave of TUP/Technology User Profile.
In TUP 2020 and many earlier waves, we asked American respondents which ethnic group they identify with – White/Caucasian, Black or African-American, Asian, and others. We also asked respondents if they were Spanish, Hispanic, or Latino. We combined the responses into five overall categories: White/non-Hispanic, Black/non-Hispanic, Asian/non-Hispanic, Hispanic, and Other/non-Hispanic.
Dan Ness, Principal Analyst, MetaFacts, December 13, 2020
Net usage of any of the three major Facebook platforms – Facebook, Instagram, and WhatsApp – reflects a reach into the majority of online adults. However, this market penetration varies by age group and country. This MetaFAQs reports on the market penetration for users of any of these three platforms in the US, UK, and Germany across four age groups.
Dan Ness, Principal Analyst, MetaFacts, December 12, 2020
How has Facebook’s active market penetration changes over the last five years? Where does it stand today? How does this compare by age group and country? This MetaFAQs shows the reported active use of Facebook by four age groups in the US, UK, and Germany between 2016 and 2020.
Dan Ness, Principal Analyst, MetaFacts, November 14, 2020
The penetration of Apple iPads has shifted over the last five years, with larger households behaving differently than smaller ones. This MetaFAQs reports on the active market penetration of Apple iPads by household size in the US, UK, and Germany.
Dan Ness, Principal Analyst, MetaFacts, November 12, 2020
Smartphones, tablets, and notebooks are all mobile devices, and yet a desire for mobility alone does not mean that online adults will actively use all three. This MetaFAQs looks at the penetration of at least one actively-used smartphone, notebook, or tablet among online adults in the US, Germany, the UK, and Japan.