Dominant tech device brands [MetaFAQs]

Dan Ness, Principal Analyst, MetaFacts, September 2, 2021

Apple dominates with most of the world’s users

Brand footprint is a measure of market penetration that explains much, while also painting a picture about the future. For companies like Apple with a broad product portfolio, a high number reflects the many ways that users can be included within Apple’s brand footprint – with any smartphone, PC, or tablet. Other tech brands are focused on specific category, and so best compared with their direct category competitors.

Apple dominates US device brands

Among online Americans, Apple’s brand footprint has grown slightly over the last two years, rising from 53% to 55%. During that same period, Samsung experienced a slight expansion from 31% to 33%, only to return to the 31% level. Dell, and HP have seen their brand footprint contract, each dropping by a full five percentage points. Some of this reduction has come from pandemic-related chaos: supply issues, channel challenges, shifts for some to work from home, and buyer’s economic struggles. Combined, these factors make buyers more likely to change their habits as well as their loyalties.

Looking ahead

To maintain its dominance, Apple needs to continue to provide enough value to its customers to stay within the fold. Apple has sought to walk the tightrope of high integration within its ecosystem while also balancing customer demands for openness and interoperability. There’s another side to captive stickiness. Brands that are seen as being too closed face the other side of a double-edged sword. Once customers move out of ecosystems or brand loyalty, they move quickly and fully. Meanwhile, other brands have mostly focused on competing within a specific product category. They have sought to build their perceived value through other means – availability, pricing, and the richness of their offerings.

About this TUPdate

TUPdates feature analysis of current or essential technology topics. The research results showcase the TUP/Technology User Profile study, MetaFacts’ survey of a representative sample of online adults profiling the full market’s use of technology products and services. The current wave of TUP is TUP/Technology User Profile 2021, which is TUP’s 39th annual. TUPdates may also include results from previous waves of TUP.

Current subscribers may use the comprehensive TUP datasets to obtain even more results or tailor these results to fit their chosen segments, services, or products. As subscribers choose, they may use the TUP inquiry service, online interactive tools, or analysis previously published by MetaFacts.

On request, interested research professionals can receive complimentary updates through our periodic newsletter. These include MetaFAQs – brief answers to frequently asked questions about technology users – or TUPdates – analysis of current and essential technology industry topics. To subscribe, contact MetaFacts.

Indexing

Lenses: Devices, Mobile Phones, PCs, Tablets

Tables: DEV1xCOUNTRY through DEV7xCOUNTRY

Tags: Apple, Samsung, Dell, HP, Sony, Lenovo, Acer, ASUS, Huawei, Brands, Pandemic, COVID, Brand footprint, Market penetration

TUP_doc_2021_0902_domi-Dominant-brands-2021_0920_1122

Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.

Apple iMacs lead all-in-one desktop PCs [MetaFAQs]

Dan Ness, Principal Analyst, MetaFacts, April 20, 2021

Are desktop AIOs (all-in-one desktop PCs) being widely used? Who is the installed base share leader? This MetaFAQs details the percentage of adults using any of the major brands of AIOs (All-in-one desktop PCs) in the US, UK, Germany, and Japan. The specific leading brands are Apple, HP, Dell, Lenovo, and Fujitsu.

Continue reading “Apple iMacs lead all-in-one desktop PCs [MetaFAQs]”
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.

All-in-one desktop PCs by country [MetaFAQs]

Dan Ness, Principal Analyst, MetaFacts, April 20, 2021

Are desktop AIOs (all-in-one desktop PCs) being widely used? Who is the installed base share leader? This MetaFAQs details the percentage of adults using any of the major brands of AIOs (All-in-one desktop PCs) in the US, UK, Germany, and Japan. The specific leading brands are Apple, HP, Dell, Lenovo, and Fujitsu.

Continue reading “All-in-one desktop PCs by country [MetaFAQs]”
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.

Home printer trends in the US [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, February 25, 2021

Home printer penetration trend

Home printers remain a part of home computing if less core than five years ago. Only two years ago, in 2018, there was a noticeable drop in overall home printer usage levels, as the penetration rate fell to two-thirds of online adults from nearly three in four only two years earlier. Since that time, the rate has stabilized and even slightly increased. As of TUP/Technology User Profile 2020, 70% of online American adults regularly use a home printer.

Continue reading “Home printer trends in the US [TUPdate]”
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.

Apple & Samsung lead in multi-device loyalty [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, November 29, 2018

Apple and Samsung have the highest share of their users actively using two or more of their devices.

This is based on the MetaFacts TUP/Technology User Profile 2018 survey results. Among online adults in the US, more of Apple’s and Samsung’s users have two or more of the brand’s devices than only use one of their devices.

Continue reading “Apple & Samsung lead in multi-device loyalty [TUPdate]”
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.

In home mobile devices, it’s Apple and Google outnumbering Microsoft [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, November 7, 2018

While pundits puzzle and debate, consumers lead the way. Is an iPad a computer, have smartphones replaced other mobile devices, and are PCs dead? Consumers continue to find their own ways and use what they choose, defying definitions, headlines, and experts. From among three dominant operating system ecosystems and three main types of mobile devices, home consumers have found their favorites.

Continue reading “In home mobile devices, it’s Apple and Google outnumbering Microsoft [TUPdate]”
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.

Home printers – refilled or original? [TUPdate]

Dan Ness, Principal Analyst, MetaFacts, March 19, 2018


When consumers buy a home printer, they’re also buying ink for as long as they use their printer. HP has the lowest rate of US consumers using refilled ink. Of the major brands, HP has the lowest share – 16%, while Brother and Dell have the highest share, 37%. Over the last two years, this refill share has only slightly wavered.

This is based on the most recent wave of TUP/Technology User Profile, the 2017 edition.
The majority of HP’s home printer customers are using HP’s ink, and only 7% are using a replacement brand such as Office Depot or Staples.

Continue reading “Home printers – refilled or original? [TUPdate]”
Usage guidelines: This document may be freely shared within and outside your organization in its entirety and unaltered. It may not be used in a generative AI system without express written permission and licensing. To share or quote excerpts, please contact MetaFacts.